DELIVERY TIMESCALE;
All orders received through Notrox Instruments, Inc.
website is processed and, if the stock is available, dispatched within 4
working day of receiving the order. Therefore, your ordered products will have
to go through a production process, and the production period may vary
according to number of products and quantity, which may be 1-4 weeks.
LOST PACKAGE:
On rare occasions we do experience losses whilst in transit.
Please allow 10 days for the package to arrive from the date of dispatch. If
this time elapses and the goods do not arrive, please contact your nearest
relevant courier office to check that no goods are being held. In the unlikely
event that the package is not being held, please contact our Customer Services
team who will be happy to assist in sending a replacement.
Please be aware that if we are not contacted within 3 weeks,
an insurance claim cannot be made and thus you will be unable to claim any loss
from Notrox Instruments, Inc.
TRACK AN ORDER;
For all your orders simply retrieve your tracking number
from your account and then visit the relevant Courier Website and track the
order using their functionality.