· To return any
product please visit our website here; https://notroxinstruments.us/index.php?route=account/return/add and
fill out the form displayed to get an RMA number.
· Returns WILL NOT
is accepted unless they can be identified by a valid RMA number issued by Notrox
Instruments, Inc.
· Return shipping,
insurance, and handling is the responsibility of the customer. Credits will not
be issued until the product is received in acceptable condition.
· Once the item
has been used it is not returnable.
· Any claim for
incorrect shipment, faulty or damaged goods on delivery, must be made within
ten (10) working days of receipt of goods.
· Custom products
are not eligible for return or exchange under any circumstances.
· Product will
only be accepted for exchange/credit if received in sellable condition. Product
must be returned in the original sealed package to be accepted for replacement
or credit.
· A restocking fee
will apply to any product returned for reasons other than defect or damage. The
Restocking Fee Schedule is as follows:
20% for items returned within 15 days
30% for items returned between 15-45 days
No credit after 45 days
Shipping fees will not be credited.
· All returned
product must include all accessories, manuals, or other documentation that were
originally shipped with product. We are not responsible for additional damages
made resulting from improper packaging of your equipment on sending it back.
· Notrox
Instruments, Inc. cannot be responsible for return shipping losses. Please
allow 3 to 4 weeks from the time we receive your returned merchandise for your
refund to be issued.